The 2021 Setup and Administration Guide describes a setting that selects the .wav file played to the caller when an agent puts a call on hold.
Checked 2026-09-30
Select the name of the audio (.wav) file to play for calls when an agent puts a call on hold.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- music on hold
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2021 Management Portal era
- Checked
- 2026-09-30
Sources
- Cisco Webex Contact Center Setup and Administration Guide - Contact Routing — Cisco Systems, Inc. · tier 2 current vendor documentation · Contact Routing chapter, music on hold field description
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-agent-hold-music-2021. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-agent-hold-music-2021
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-agent-hold-music-2021,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-agent-hold-music-2021},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-agent-hold-music-2021},
note = {Source note wxcc-audio-prompts-setup-agent-hold-music-2021, checked 2026-09-30}
}