Every inbound channel flow needs a Queue Task node, which submits the contact to the Webex Contact Center routing engine. A queue must be selected in it before the flow is made live.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- flow templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- flow templates v3.5
- Checked
- 2026-10-02
Sources
- webexcc-digital-channels: Webex Connect Flows README — Cisco DevNet · tier 3 vendor-maintained repositories · Webex Connect Flows/README.md, Queue Task node section
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-task-mandatory. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-task-mandatory
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-queue-task-mandatory,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-task-mandatory},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-task-mandatory},
note = {Source note wxcc-apple-messages-setup-queue-task-mandatory, checked 2026-10-02}
}