An Apple Messages for Business entry point is created in Control Hub under Services > Contact Center > Customer Experience > Channels > Create, with Channel Type Social and Social Channel Type 'Apple Business Chat'.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a channel procedure: Channel Type, Social Channel Type
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-ep-social-apple-chat. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-ep-social-apple-chat
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-ep-social-apple-chat,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-ep-social-apple-chat},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-ep-social-apple-chat},
note = {Source note wxcc-apple-messages-setup-ep-social-apple-chat, checked 2026-10-02}
}