Claim record · Webex Contact Center AI agent assist and virtual agents
The Virtual Agent V2 activity must not be placed immediately after a Queue Contact activity, and must not be placed in the Event Flow canvas -- both configurations are explicitly unsupported.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Virtual Agent V2 activity (Dialogflow ES section)
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-virtual-agent-v2-placement-restrictions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-virtual-agent-v2-placement-restrictions
BibTeX
@misc{warmtransfer-claim-wxcc-ai-virtual-agent-v2-placement-restrictions,
title = {Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-virtual-agent-v2-placement-restrictions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-virtual-agent-v2-placement-restrictions},
note = {Claim wxcc-ai-virtual-agent-v2-placement-restrictions, verified 2026-09-04}
}