Source note · Webex Contact Center AI agent assist and virtual agents

The Virtual Agent V2 activity must not be placed immediately after a Queue Contact activity, and must not be placed in the Event Flow canvas -- both configurations are explicitly unsupported.

Checked 2026-09-04

Vendor: Cisco
Product: Webex Contact Center
Subsystem: Cisco AI Assistant and Contact Center AI
Deployment: cloud
Region: not restricted
Release range: current as of 2026-09-04
Checked: 2026-09-04

Sources

Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Virtual Agent V2 activity (Dialogflow ES section)

Cite this note

APA

WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-virtual-agent-v2-placement-restrictions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-virtual-agent-v2-placement-restrictions

BibTeX

@misc{warmtransfer-claim-wxcc-ai-virtual-agent-v2-placement-restrictions,
  title  = {Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-virtual-agent-v2-placement-restrictions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-ai-virtual-agent-v2-placement-restrictions},
  note   = {Source note wxcc-ai-virtual-agent-v2-placement-restrictions, checked 2026-09-04}
}

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