Claim record · Webex Contact Center AI agent assist and virtual agents
Administrators can override the default VAV input language and output voice per-flow using Set Variable activities before the Virtual Agent V2 activity, setting Global_Language (e.g. fr-CA) and Global_VoiceName (e.g. en-US-Standard-D).
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-04
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Virtual Agent V2 Activity section
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-vav-language-override-via-variables. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-vav-language-override-via-variables
BibTeX
@misc{warmtransfer-claim-wxcc-ai-vav-language-override-via-variables,
title = {Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-vav-language-override-via-variables},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-vav-language-override-via-variables},
note = {Claim wxcc-ai-vav-language-override-via-variables, verified 2026-09-04}
}