Source note · Webex Contact Center AI agent assist and virtual agents
Beyond purchasing the add-on, individual users need AI Assistant access granted through their user profile's Desktop Experience setting for the feature to appear.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites section
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-user-profile-desktop-experience-gate. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-user-profile-desktop-experience-gate
BibTeX
@misc{warmtransfer-claim-wxcc-ai-user-profile-desktop-experience-gate,
title = {Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-user-profile-desktop-experience-gate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-user-profile-desktop-experience-gate},
note = {Source note wxcc-ai-user-profile-desktop-experience-gate, checked 2026-09-04}
}