Claim record · Webex Contact Center AI agent assist and virtual agents
Enabling real-time transcription for all queues (rather than specific queues via conditional logic) requires manually adding a Start Media Stream activity in Flow Designer directly after the AgentAnswered event (inbound calls) or OutboundCall event (outbound calls).
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · How to enable real-time transcriptions section
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-transcription-for-all-queues-needs-a-flow-edit. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-transcription-for-all-queues-needs-a-flow-edit
BibTeX
@misc{warmtransfer-claim-wxcc-ai-transcription-for-all-queues-needs-a-flow-edit,
title = {Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-transcription-for-all-queues-needs-a-flow-edit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-transcription-for-all-queues-needs-a-flow-edit},
note = {Claim wxcc-ai-transcription-for-all-queues-needs-a-flow-edit, verified 2026-09-04}
}