Claim record · Webex Contact Center AI agent assist and virtual agents
In the Dialogflow CX Virtual Agent V2 configuration section, the article states English (en-US) is currently the only supported language and only the u-law codec is supported.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-04
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Virtual Agent V2 activity output variables section (Dialogflow CX)
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-dialogflow-cx-documented-as-en-us-and-ulaw-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-dialogflow-cx-documented-as-en-us-and-ulaw-only
BibTeX
@misc{warmtransfer-claim-wxcc-ai-dialogflow-cx-documented-as-en-us-and-ulaw-only,
title = {Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-dialogflow-cx-documented-as-en-us-and-ulaw-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-dialogflow-cx-documented-as-en-us-and-ulaw-only},
note = {Claim wxcc-ai-dialogflow-cx-documented-as-en-us-and-ulaw-only, verified 2026-09-04}
}