Under the Generated summaries switch Control Hub offers four separate summary toggles: Mid-call summaries, Call drop summaries, Virtual agent transfer summaries and Wrap-up summaries.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- control-hub
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Generated summaries procedure
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-summary-four-toggles. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-summary-four-toggles
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-summary-four-toggles,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-summary-four-toggles},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-summary-four-toggles},
note = {Source note wxcc-ai-assistant-troubleshooting-summary-four-toggles, checked 2026-10-02}
}