After wrap-up completes, post-call summaries are stored for 24 hours and can be retrieved with the summaries API; the agent release notes date this API access to 2026-01-22.
disputed · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-summaries
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-01-22 onward
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Enhance your efficiency using AI-generated summaries — Cisco · tier 2 current vendor documentation · Post-call wrap-up summary section (storage note)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-summary-api-24h. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-summary-api-24h
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-summary-api-24h,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-summary-api-24h},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-summary-api-24h},
note = {Source note wxcc-ai-assistant-troubleshooting-summary-api-24h, checked 2026-10-02}
}