Before the 2026-09-03 release, agents handling interactions with media processed outside the primary region likely did not receive real-time transcripts, so older reports of transcripts missing for such calls may reflect that gap.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- real-time-transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- before 2026-09-03
- Status
- inferred
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry dated September 03, 2026 (Regional Access for Real-time Transcripts)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-pre-sep-2026-region-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-pre-sep-2026-region-gap
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-pre-sep-2026-region-gap,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-pre-sep-2026-region-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-pre-sep-2026-region-gap},
note = {Source note wxcc-ai-assistant-troubleshooting-pre-sep-2026-region-gap, checked 2026-10-02}
}