The AI Assistant is a paid add-on and administrators decide which AI Assistant features are available to users; an agent who cannot see the AI Assistant is told to contact the organisation's administrator.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Cisco AI Assistant for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Introduction and the note on feature visibility (If you can't see the AI Assistant icon)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-paid-add-on-visibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-paid-add-on-visibility
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-paid-add-on-visibility,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-paid-add-on-visibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-paid-add-on-visibility},
note = {Source note wxcc-ai-assistant-troubleshooting-paid-add-on-visibility, checked 2026-10-02}
}