When consulting or transferring, an agent can choose Exclude summary so that the mid-call summary is not shared with the receiving party.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-summaries
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enhance your efficiency using AI-generated summaries — Cisco · tier 2 current vendor documentation · Mid-call consult/transfer summary section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-mid-call-exclude. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-mid-call-exclude
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-mid-call-exclude,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-mid-call-exclude},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-mid-call-exclude},
note = {Source note wxcc-ai-assistant-troubleshooting-mid-call-exclude, checked 2026-10-02}
}