Webex Contact Center needs up to 60 seconds to process a dropped call and generate its summary and if the customer calls again before processing completes the dropped call summary is not available for the new interaction.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-summaries
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enhance your efficiency using AI-generated summaries — Cisco · tier 2 current vendor documentation · Dropped call summary section (processing note)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-drop-summary-60s-lag. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-drop-summary-60s-lag
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-drop-summary-60s-lag,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-drop-summary-60s-lag},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-drop-summary-60s-lag},
note = {Source note wxcc-ai-assistant-troubleshooting-drop-summary-60s-lag, checked 2026-10-02}
}