A custom desktop layout must add the component "comp": "ai-assistant" to the advancedHeader array for the agent, supervisor and agent-supervisor personas for the AI Assistant to appear.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop-layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Desktop layout section (custom layout JSON)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-custom-layout-ai-comp. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-custom-layout-ai-comp
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-custom-layout-ai-comp,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-custom-layout-ai-comp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-custom-layout-ai-comp},
note = {Source note wxcc-ai-assistant-troubleshooting-custom-layout-ai-comp, checked 2026-10-02}
}