A 2026-09-17 release added point-in-time transcripts for active interactions through a new API and post-interaction transcripts through the Captures API in vCon format.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- apis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-09-17 onward
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry dated September 17, 2026 (Enhanced Digital Transcripts in vCon Format)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-captures-api-vcon. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-captures-api-vcon
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-captures-api-vcon,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-captures-api-vcon},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-captures-api-vcon},
note = {Source note wxcc-ai-assistant-troubleshooting-captures-api-vcon, checked 2026-10-02}
}