A What's New entry dated 2026-03-26 consolidated AI feature enablement, moved Auto CSAT and real-time transcriptions to queue-level settings and migrated existing agent-level configuration automatically.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-03-26 onward
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry dated 2026-03-26: Simplified admin experience for AI features
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-whatsnew-queue-migration. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-whatsnew-queue-migration
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-whatsnew-queue-migration,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-whatsnew-queue-migration},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-whatsnew-queue-migration},
note = {Source note wxcc-ai-assistant-setup-whatsnew-queue-migration, checked 2026-10-01}
}