Sentiment analysis is enabled per queue and requires real-time transcription to be enabled for the selected queues, with flows updated to start transcription.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Sentiment analysis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sentiment analysis
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-sentiment-needs-rtt. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-sentiment-needs-rtt
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-sentiment-needs-rtt,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-sentiment-needs-rtt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-sentiment-needs-rtt},
note = {Source note wxcc-ai-assistant-setup-sentiment-needs-rtt, checked 2026-10-01}
}