Real-time transcriptions are turned on in the queue-level settings of the AI Features page, for all queues or for specific queues, and apply to inbound and outbound calls.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Real-time transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Real-time transcriptions
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rtt-queue-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rtt-queue-scope
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-rtt-queue-scope,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rtt-queue-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rtt-queue-scope},
note = {Source note wxcc-ai-assistant-setup-rtt-queue-scope, checked 2026-10-01}
}