The enable-AI-features article says to add the Start Media Stream activity after the AgentAccepted node on the event flow canvas, then save and publish the flow.
disputed · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- disputed
- Checked
- 2026-10-01
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Real-time transcriptions: Manage flows steps
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rtt-event-agentaccepted. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rtt-event-agentaccepted
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-rtt-event-agentaccepted,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rtt-event-agentaccepted},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rtt-event-agentaccepted},
note = {Source note wxcc-ai-assistant-setup-rtt-event-agentaccepted, checked 2026-10-01}
}