With a custom desktop layout, the panel section must carry the visibility attribute RT_TRANSCRIPT for the agent, supervisor and agent-supervisor personas; the Global Layout needs no change for real-time transcripts.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Real-time transcriptions: custom layout
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rtt-custom-layout-visibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rtt-custom-layout-visibility
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-rtt-custom-layout-visibility,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rtt-custom-layout-visibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rtt-custom-layout-visibility},
note = {Source note wxcc-ai-assistant-setup-rtt-custom-layout-visibility, checked 2026-10-01}
}