A queue can be linked to only one AI Assistant skill, a skill can be linked to many queues, and a skill cannot be deleted while it is linked to queues.
Checked 2026-10-01
One queue can be linked to only one AI skill
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Real-Time Assist
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Cisco AI Assistant for Webex Contact Center: Administrator's guide to configuring Real-Time Assist (formerly called Suggested Responses) — Cisco · tier 2 current vendor documentation · Assign AI Assistant skills to queues: limitations
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rta-one-skill-per-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rta-one-skill-per-queue
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-rta-one-skill-per-queue,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rta-one-skill-per-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rta-one-skill-per-queue},
note = {Source note wxcc-ai-assistant-setup-rta-one-skill-per-queue, checked 2026-10-01}
}