Real-Time Assist supports inbound and outbound voice calls, which need media streaming and transcription, and inbound digital interactions such as chat and email.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Real-Time Assist
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Cisco AI Assistant for Webex Contact Center: Administrator's guide to configuring Real-Time Assist (formerly called Suggested Responses) — Cisco · tier 2 current vendor documentation · Supported channels
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rta-channels. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rta-channels
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-rta-channels,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-rta-channels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-rta-channels},
note = {Source note wxcc-ai-assistant-setup-rta-channels, checked 2026-10-01}
}