Call recording must be enabled for AI Assistant features that need post-call processing, including generated summaries, wellness breaks and Auto CSAT.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant prerequisites
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites; Generated summaries; Agent well being; Auto CSAT
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-recording-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-recording-prereq
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-recording-prereq,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-recording-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-recording-prereq},
note = {Source note wxcc-ai-assistant-setup-recording-prereq, checked 2026-10-01}
}