AI Assistant voice usage is metered per second of the agent's interaction with the contact, excluding IVR, queue and wrap-up time, and each AI Assistant license provides 1,500 minutes.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · AI Assistant section
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-lic-voice-per-second. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-lic-voice-per-second
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-lic-voice-per-second,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-lic-voice-per-second},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-lic-voice-per-second},
note = {Source note wxcc-ai-assistant-setup-lic-voice-per-second, checked 2026-10-01}
}