AI Assistant licenses and their minutes are pooled and shared across all agents in the organization rather than assigned per agent.
Checked 2026-10-01
AI Assistant licenses and their minutes are pooled and shared across all agents in the organization
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · AI Assistant section
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-lic-pooled. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-lic-pooled
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-lic-pooled,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-lic-pooled},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-lic-pooled},
note = {Source note wxcc-ai-assistant-setup-lic-pooled, checked 2026-10-01}
}