When a call drops, AI Assistant generates a summary for the next agent when the customer calls back, so the customer does not have to repeat information.
Checked 2026-10-01
If a call drops, the AI Assistant generates a summary for the next agent when the customer calls back
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI summaries
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Generated summaries: Call drop summary
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-call-drop-summary. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-call-drop-summary
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-call-drop-summary,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-call-drop-summary},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-call-drop-summary},
note = {Source note wxcc-ai-assistant-setup-call-drop-summary, checked 2026-10-01}
}