When enabling Auto CSAT the administrator selects either Experience Management (CSAT questions from surveys) or a Global Variable that stores survey responses.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Auto CSAT
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Auto CSAT (procedure)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-autocsat-survey-source. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-autocsat-survey-source
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-autocsat-survey-source,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-autocsat-survey-source},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-autocsat-survey-source},
note = {Source note wxcc-ai-assistant-setup-autocsat-survey-source, checked 2026-10-01}
}