Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
If the WebRTC service fails after an agent signs in, the system automatically changes the agent's state to Idle so that calls are not routed to an unreachable agent.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop WebRTC
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Available State; section Troubleshooting: WebRTC Disconnection
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-webrtc-fail-sets-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-webrtc-fail-sets-idle
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-webrtc-fail-sets-idle,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-webrtc-fail-sets-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-webrtc-fail-sets-idle},
note = {Source note wxcc-agent-state-troubleshooting-webrtc-fail-sets-idle, checked 2026-10-02}
}