Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
Besides administrator-configured idle codes, Webex Contact Center can automatically assign the system idle auxiliary codes Agent_Busy, Agent_Declined, Agent_Unavailable, Channel_Failure and Invalid_Number.
Checked 2026-10-02
the system can automatically assign specific 'Idle' states, often referred to as Idle Auxiliary Codes (Aux Codes)
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Idle States and Auxiliary Codes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-system-idle-aux-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-system-idle-aux-codes
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-system-idle-aux-codes,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-system-idle-aux-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-system-idle-aux-codes},
note = {Source note wxcc-agent-state-troubleshooting-system-idle-aux-codes, checked 2026-10-02}
}