Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
As fetched on 2026-10-02, the supervisor guide says supervisors can't sign out agents who left for the day in wrap-up, are still Available, or have accepted an email; a release-note snippet suggests the reverse.
Checked 2026-10-02
You can't sign out the agents who have left for the day while in a wrap-up state, are still marked as available (causing calls to be routed to them), or have accepted an asynchronous interaction, such as an email.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- supervisor desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Supervise your agents and teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Sign out an agent, second sentence
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-supervisor-signout-wrapup. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-supervisor-signout-wrapup
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-supervisor-signout-wrapup,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-supervisor-signout-wrapup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-supervisor-signout-wrapup},
note = {Source note wxcc-agent-state-troubleshooting-supervisor-signout-wrapup, checked 2026-10-02}
}