Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
From Team Performance Details, a supervisor can manually change an agent's availability, and an information icon by the status timer then shows who made the change.
Checked 2026-10-02
You can manually adjust the agent availability from the dashboard.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- supervisor desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Supervise your agents and teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Change agent state
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-supervisor-change-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-supervisor-change-state
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-supervisor-change-state,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-supervisor-change-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-supervisor-change-state},
note = {Source note wxcc-agent-state-troubleshooting-supervisor-change-state, checked 2026-10-02}
}