Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
To sign out, an agent changes availability to Idle first, and cannot sign out during an active conversation or an ongoing monitoring task.
Checked 2026-10-02
You can't sign out if you are in an active conversation or in an ongoing monitoring task.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop session
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section What to do next
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-signout-needs-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-signout-needs-idle
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-signout-needs-idle,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-signout-needs-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-signout-needs-idle},
note = {Source note wxcc-agent-state-troubleshooting-signout-needs-idle, checked 2026-10-02}
}