Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
For RONA cases, Cisco asks for the ANI or session ID, the exact failure timestamp, agent details, screenshots, and an Agent Desktop error report (Ctrl+Shift+2).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Prerequisites / data to collect
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-tac-data. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-tac-data
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-rona-tac-data,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-tac-data},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-tac-data},
note = {Source note wxcc-agent-state-troubleshooting-rona-tac-data, checked 2026-10-02}
}