Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
RONA is channel-specific: if an agent misses a telephony call, only the telephony channel state changes to RONA (idle) while the agent's other channels remain available.
Checked 2026-10-02
if an agent misses a telephony call without setting themselves idle, only the telephony channel state changes to idle.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02; per-media state control introduced 2026-04-30
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section RONA (Ring No Answer)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-per-channel-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-per-channel-idle
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-rona-per-channel-idle,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-per-channel-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-per-channel-idle},
note = {Source note wxcc-agent-state-troubleshooting-rona-per-channel-idle, checked 2026-10-02}
}