Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The 2025-07-24 RONA enhancements added specific RONA classifications to reporting and set agents who cannot accept calls, through their own actions or delivery issues, to Idle automatically.
Checked 2026-10-02
agents unable to accept calls because of their actions or call delivery issues will automatically be set to 'Idle'
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-07-24
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · entry dated July 24, 2025, RONA enhancements
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-enh-2025-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-enh-2025-idle
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-rona-enh-2025-idle,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-enh-2025-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-enh-2025-idle},
note = {Source note wxcc-agent-state-troubleshooting-rona-enh-2025-idle, checked 2026-10-02}
}