Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
In the Analyzer Agent Trace report, RONA Count counts true RONA instances using reason codes RONA_TIMER_EXPIRED and NO_ANSWER_USER on not-responding, consult-error and transfer-error events.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Agent Trace report, RONA Count definition
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-count-reason-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-count-reason-codes
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-rona-count-reason-codes,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-count-reason-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-count-reason-codes},
note = {Source note wxcc-agent-state-troubleshooting-rona-count-reason-codes, checked 2026-10-02}
}