Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The agent-state article says RONA occurs when an agent does not accept a voice call within 18 seconds or a digital request within 30 seconds, with the timeouts configurable by administrators.
disputed · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section RONA (Ring No Answer)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-agent-doc-timeouts. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-agent-doc-timeouts
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-rona-agent-doc-timeouts,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-agent-doc-timeouts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-agent-doc-timeouts},
note = {Source note wxcc-agent-state-troubleshooting-rona-agent-doc-timeouts, checked 2026-10-02}
}