Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
In RONA after ring, the call reaches the agent endpoint and a 180 Ringing is received, but no off-hook (200 OK) arrives before the RONA timer (default 18 s) expires, and the call returns to the queue.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Condition 1: RONA After Agent Ring Event
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-after-ring-cause. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-after-ring-cause
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-rona-after-ring-cause,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-rona-after-ring-cause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-rona-after-ring-cause},
note = {Source note wxcc-agent-state-troubleshooting-rona-after-ring-cause, checked 2026-10-02}
}