Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
When a call arrives for an agent, the supervisor view shows the agent's state as reserved, and it changes to engaged once the call is offered or connected.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- supervisor desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Supervise your agents and teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Team Performance Details agent state description
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-reserved-then-engaged. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-reserved-then-engaged
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-reserved-then-engaged,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-reserved-then-engaged},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-reserved-then-engaged},
note = {Source note wxcc-agent-state-troubleshooting-reserved-then-engaged, checked 2026-10-02}
}