Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
A desktop profile's wrap-up codes can be set to Manual, where the agent enters the code, or Auto, where the system enters the default wrap-up code when the agent's wrap-up completes.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Idle/Wrap-up Codes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-profile-wrapup-auto-manual. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-profile-wrapup-auto-manual
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-profile-wrapup-auto-manual,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-profile-wrapup-auto-manual},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-profile-wrapup-auto-manual},
note = {Source note wxcc-agent-state-troubleshooting-profile-wrapup-auto-manual, checked 2026-10-02}
}