Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
If an agent selects Idle while engaged or in wrap-up, Agent Desktop enters Pending Idle, which stops new routing immediately while the agent finishes current work.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section State Transitions and Changes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-pending-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-pending-idle
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-pending-idle,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-pending-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-pending-idle},
note = {Source note wxcc-agent-state-troubleshooting-pending-idle, checked 2026-10-02}
}