Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
If an agent signs in to multiple Agent Desktop instances and switches browsers or tabs, a prompt appears, and clicking Continue signs the agent in on that window.
Checked 2026-10-02
A prompt message displays if you sign in to multiple instances, and switch between browsers or tabs.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop session
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Before you begin
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-multi-tab-prompt. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-multi-tab-prompt
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-multi-tab-prompt,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-multi-tab-prompt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-multi-tab-prompt},
note = {Source note wxcc-agent-state-troubleshooting-multi-tab-prompt, checked 2026-10-02}
}