Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The Analyzer Agent Idle Auxiliary stock report shows agent idle time from CAR records, and its Idle Count is the number of times an agent entered the Idle state.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Agent Idle Auxiliary report
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-idle-count-car. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-idle-count-car
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-idle-count-car,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-idle-count-car},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-idle-count-car},
note = {Source note wxcc-agent-state-troubleshooting-idle-count-car, checked 2026-10-02}
}