Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The 2026-04-30 release Granular Agent State Control by Media Type gives per-channel agent state for Voice, Chat, Email and Social across Webex Contact Center interfaces.
Checked 2026-10-02
This feature provides consistent, accurate visibility and control of agent state for each media type—Voice, Chat, Email, and Social
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-04-30
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · entry dated April 30, 2026, Granular Agent State Control by Media Type
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-granular-state-by-media. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-granular-state-by-media
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-granular-state-by-media,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-granular-state-by-media},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-granular-state-by-media},
note = {Source note wxcc-agent-state-troubleshooting-granular-state-by-media, checked 2026-10-02}
}