Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
Agents who pick the wrong station credentials option at sign-in, such as entering a PSTN number without International Dialing Format, can get immediate RONA on every offered call.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- station login
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot RONA Issue When Agents Enter Dial Number in Wrong Tab — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · sections Symptom, Cause, Resolution
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-dial-number-tab-rona. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-dial-number-tab-rona
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-dial-number-tab-rona,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-dial-number-tab-rona},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-dial-number-tab-rona},
note = {Source note wxcc-agent-state-troubleshooting-dial-number-tab-rona, checked 2026-10-02}
}