Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
Agent Trace's Call Reject Count counts calls rejected by the agent, identified by reason code USER_DECLINED, and these are kept separate from RONA Count.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Agent Trace report, Call Reject Count definition
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-call-reject-user-declined. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-call-reject-user-declined
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-call-reject-user-declined,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-call-reject-user-declined},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-call-reject-user-declined},
note = {Source note wxcc-agent-state-troubleshooting-call-reject-user-declined, checked 2026-10-02}
}