Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
Webex Contact Center routes voice calls, chats, emails, social conversations and campaign contacts to an agent only while the agent's state is Available.
Checked 2026-10-02
Only when your state is set to available will any communication such as voice call, chat, email, social messaging conversation, or campaign be routed to you.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Available State
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-available-only-routes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-available-only-routes
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-available-only-routes,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-available-only-routes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-available-only-routes},
note = {Source note wxcc-agent-state-troubleshooting-available-only-routes, checked 2026-10-02}
}