Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The Invalid_Number system idle code means the agent's dial number is invalid and the agent must update it in their profile before calls can be delivered.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Idle States and Auxiliary Codes, Invalid_Number entry
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-aux-invalid-number. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-aux-invalid-number
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-aux-invalid-number,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-aux-invalid-number},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-aux-invalid-number},
note = {Source note wxcc-agent-state-troubleshooting-aux-invalid-number, checked 2026-10-02}
}