Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The Channel_Failure system idle code indicates that network issues prevented contact delivery to the agent, and the system retries delivery up to three times.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Idle States and Auxiliary Codes, Channel_Failure entry
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-aux-channel-failure-retry. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-aux-channel-failure-retry
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-aux-channel-failure-retry,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-aux-channel-failure-retry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-aux-channel-failure-retry},
note = {Source note wxcc-agent-state-troubleshooting-aux-channel-failure-retry, checked 2026-10-02}
}